Delivery & returns
What it costs, how long it takes, and exactly how to send something back if it is not right.
Delivery within the United States
| Service | Timescale | Cost |
|---|---|---|
| Standard delivery | 3 – 5 business days | $12 |
| Standard delivery on orders over $250 | 3 – 5 business days | Complimentary |
| Wholesale consignments | Confirmed per order | Quoted per order |
Timescales run from dispatch, not from the moment the order is placed. Orders are dispatched from Houston, Texas, and tracking is emailed as soon as the consignment leaves us.
International delivery
The United States is our main market. If you are ordering from outside the country, contact us before placing the order so we can confirm carrier options, shipping cost and any import duties or taxes that would apply at your end. Duties are the responsibility of the recipient.
Returns
If something does not fit or is not what you expected, it can be returned within 30 days of delivery, provided it is unworn, unwashed and in its original condition with all tags and packaging intact.
Condition of returned items
- Garments must be unworn and free of marks, scent and animal hair.
- Footwear must be tried on a carpeted surface. Scuffed or marked soles mean an item cannot be resold and cannot be accepted.
- Original tags must still be attached, and shoe boxes must be returned undamaged, inside an outer carton rather than used as the shipping box.
How to return something
- Contact us by email or phone within 30 days of delivery, quoting your order reference.
- We will confirm the return address and issue a return reference.
- Send the item back with that reference enclosed, using a tracked service. Keep your proof of postage until the refund is confirmed.
- Once the return is received and inspected, the refund is issued to the original payment method.
Refunds are processed within five business days of the return being received and passing inspection. The time it then takes to appear on your statement depends on your bank or card issuer.
Return postage
Return postage is paid by the customer unless the item is faulty, damaged in transit, or not what was ordered. In those cases we cover the cost of return and you should contact us before sending anything back so we can arrange it.
Items that cannot be returned
Pieces altered or tailored at your request, and items marked as final sale at the point of purchase, cannot be returned unless they are faulty. This does not affect your statutory rights.
Faulty or damaged items
Inspect your order on arrival. If anything is faulty or has been damaged in transit, contact us within seven days of delivery with your order reference and photographs of the issue. We will arrange collection or replacement at our cost.
Wholesale orders
Wholesale consignments are covered by the terms agreed in writing on your quotation, which take precedence over the retail returns policy above. Shortages or discrepancies must be reported within seven days of delivery.
Need to arrange a return?
Contact us with your order reference and we will send return instructions the same day.